We want you to be completely satisfied with your Modesti purchase. If for any reason you are not, we will gladly issue a refund for the full purchase price of the item(s) returned, minus any shipping fees.
To be eligible for a refund, the item(s) must be unused, unworn, and in their original packaging. You must also provide proof of purchase and initiate the return process within 30 days of receiving your order.
To initiate a return, please contact our customer service team at firstname.lastname@example.org with your order number and a brief explanation of the reason for the return. Our team will provide you with further instructions on how to proceed.
Once we receive and inspect the returned item(s), we will issue a refund to the original payment method within 5-7 business days.
Please note that we cannot issue refunds for items that have been personalized or customized. We also cannot accept returns on gift cards.
If you have any questions or concerns about our refund policy, please don't hesitate to contact us. We are committed to providing you with the best customer service and will do everything we can to ensure your satisfaction.