At Modesti, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer free returns within 30 days of your purchase date.
To initiate a return, please contact our customer service team at email@example.com. We will provide you with a prepaid shipping label and instructions on how to return your item(s).
To be eligible for a return, the item(s) must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached.
Once we receive your return, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take several business days for your refund to be processed and for the funds to appear in your account.
Please note that we do not offer exchanges at this time. If you would like to exchange an item, please initiate a return and place a new order for the desired item(s).
If you have any questions or concerns about our free return policy, please contact us at [insert email address or phone number].
Covid-19 Shipping Delay Notice
Due to the ongoing COVID-19 pandemic, we are experiencing delays in shipping and delivery times. We are working closely with our shipping partners to ensure your orders are delivered as quickly as possible, but please be aware that some orders may take longer than usual to arrive.
We appreciate your patience and understanding during this challenging time. We assure you that we are doing everything we can to keep our employees and customers safe while maintaining the highest level of service possible.
If you have any questions or concerns about your order, please contact us at firstname.lastname@example.org. We apologize for any inconvenience this may cause and thank you for your continued support.